Inside Intercom Podcast

Let's talk principles: From technical conservatism to connected, modular systems

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Episode notes

To ship fast and scale quickly, product teams must employ resources efficiently. And whether it’s technologies, frameworks, or UI modules, if it ain’t broke, reuse it. This week we're joined by Intercom Staff Product Engineer Waheed El Miladi and Principle Product Designer Gustavs Cirulis to discuss two of our product principles - how technical conservatism helps Intercom scale faster and how focusing on connected, modular systems help us address the right questions right away, increasing efficiency and reducing costs.

You can read about these principles complete with diagrams here:

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