Inside Intercom Podcast

UserTesting’s Janelle Estes on using human insight to create memorable experiences

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Episode notes

Janelle Estes is the author of User Tested: How the World's Top Companies Use Human Insight to Create Great Experiences. In this episode, we sat down with Janelle to talk about the power of human insight, how to scale it throughout your organization, and its role in creating a culture of customer empathy.

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