Packed House Podcast

Ben Hicks - People Over Tech, Obsessed With Details & A Passion For Customer Service

Published: 24 October 2024 at 15:59 UTC

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Episode notes

-> Choosing a People First approach over tech (and losing money initially) -> How he used his 20+ years experience at Pizza Express to build a simple, but effective customer journey -> Obsessing over the little, trivial, details pays off in the long-run -> Analysing everything, and trusting your gut

If you want to chat about anything in the episode, or would like some help making changes to your independent hospitality business, drop Colm & Frankie a DM on Instagram or send an email to [email protected]