Talking Shop

2. Can Voice Technology Bridge the Gap in Retail?

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Episode notes

In this episode, we’re looking at the implications of voice in retail with Massimo Volpe, founder of Global Retail Alliance, and Manolo Almagro, Managing Partner at Q Division.

Sure, we think transactionally when it comes to e-commerce, but what about using voice to turn this seemingly cold interaction into a more human experience? Could it be that, in the future, companies use voice tech to sense and soothe customer anger?

Join in our conversation prompted by the findings of our Voice Consumer Index 2021, which reveal not only the most recent voice trends in retail, but also how people expect to use voice technology to search for and purchase products in the near future. 

For a more comprehensive view on voice user trends in the UK, US and Germany, download our full VCI 2021 report. 

And don’t forget to follow us on social media for unlimited tips and insights on voice: 

@Vixen_Labs on Twitter,

Vixen Labs on LinkedIn, 

and @vixen_labs on Instagram.