Real Business Conversations with Kinore
Change Is About Trying Things
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Episode notes
Change is inevitable, so developing a positive mindset towards change can really help a business thrive. Whether that’s in marketing, staff retention or handing over the family business.
Today we hear from a second generation business owner who has leveraged change and connection to continue his father’s legacy in the home improvements industry. We hear how his passion for clear and simple communication has helped the company retain both staff and customers at an incredibly high level and about the mentors that inspired his management mindset.
Although originally reluctant to step into the family business, our guest now believes it’s a privilege. He is Managing Director of Global Home Improvements, Barry Shevlin.
THINGS WE SPOKE ABOUT
- Transitioning to being a second-generation business leader
- Cultivating a simple but effective customer-centric approach
- Building a thriving team culture based on basic human respect and connection
- Embracing change in business and seeing it as an opportunity to learn
- Following your gut when planning for the future
GUEST DETAILS
Global Home Improvements has been trusted since 1980 to transform the warmth, comfort, energy-efficiency and look of homes across Dublin and surrounding counties. They specialise in designing and manufacturing quality windows, doors, roofline and flat roofing. Now a second-generation family business, the company’s core values of quality and service have earned recognition for Global including Guaranteed Irish Best Retailer 2024 & Q Mark Awards Best Home Improvements company in Ireland.
The company is headed up by Managing Director Barry Shevlin who has gained invaluable experience throughout the company over the past two decades. Barry Shevlin is Global's second-generation leader. For the past 25 years, he has built on the foundations laid down by father, Tom Shevlin, with the same passion for quality & service.
https://globalhomeimprovements.ie/
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QUOTES
It's definitely one of the best decisions I ever made. Working in a family business is very challenging because it's family, but in a business, it's entirely different. - Barry Shevlin
It was a customer centric culture, but also a staff centric culture. And it wasn't staff as regards, you know, pizzas on Friday, it was just basic human connection and respect. - Barry Shevlin
It's very, very simple, call a customer back within a really prompt time, update them if there's issues, and put your hand up if you've messed up. - Barry Shevlin
One of the big changes I've developed in the last five years, I've trusted my gut more in everything, and I think that has made a significant difference to the business. - Barry Shevlin
KEYWORDS
#customers #business #staff #team #change #company