Made For Us
How to innovate responsibly, with McKinsey's Rikki Singh
Published: 20 February 2025 at 06:00 Europe/London
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Episode notes
Why aren’t more companies prioritising inclusion in product design?
Research by McKinsey & Company found that only 17% of product managers ranked inclusion among their top priorities. Yet, it can be a powerful strategic advantage.
In this episode, we speak with Rikki Singh, a partner at McKinsey and founder of the McKinsey Product Academy, about the critical role of product management in fostering responsible and inclusive innovation.
Drawing on McKinsey’s research into product leaders’ attitudes towards privacy, sustainability, and inclusion, Rikki explains why inclusion often takes a backseat and how companies can change that.
The conversation explores:
- Real-world examples of companies innovating to serve underserved markets
- How generative AI is exposing biases in tech while also unlocking the ability to create a more level playing field
- Actionable tips for enterprises and startups to prioritise inclusion in product development
Tune in to discover how responsibility in tech can fuel innovation, equity, and sustainable growth.
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Missed last week’s episode? Listen here: https://pod.fo/e/2ad6a1
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About Rikki Singh
Rikki Singh leads McKinsey’s software product-management work, helping the world’s largest software and fast-growing SaaS companies with product development and business building. She also founded the McKinsey Product Academy, which has over 15,000 registered product managers and offers resources to support innovation and product excellence.
Learn more: https://www.mckinsey.com/our-people/rikki-singh
Follow Rikki on LinkedIn: https://www.linkedin.com/in/ritikasingh24/
Read the report on responsible product management: https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/responsible-product-management-the-critical-tech-challenge
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