Matt Fanslow - Diagnosing the Aftermarket A to Z

What Lies Beneath [E163]

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Episode notes

Thanks to our Partner, NAPA Autotech

Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.

Show Notes

  • Frustrations in the Automotive Industry (00:01:11)
  • Exploring Deeper Meanings (00:02:37)
  • Music as Metaphor (00:03:41)
  • Misunderstandings in Relationships (00:06:18)
  • Management Perspectives (00:07:24)
  • Seeking Understanding (00:08:31)
  • Blame and Accountability (00:10:52)
  • Identifying Systemic Issues (00:12:29)
  • Curiosity in Problem-Solving (00:14:56)
  • Lessons from Entertainment (00:16:12)
  • Building Trust Through Curiosity (00:17:43)

"Ask Us Anything!" with Matt Fanslow and Brin Kline

📆 Save the Date: Thursday, December 19th, 2024

🕒 Time: 8:00 PM EST

Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information


The Aftermarket Radio Network: https://aftermarketradionetwork.com/

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