Meeting with HR
#1 - Kirsten Lord - Building a Culture that Feels like a Five-Star Service
Published: 22 January 2026 at 07:30 Europe/London
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Episode notes
What does a five-star culture actually feel like? And how do you build one when work is hard, budgets are tight, and everyone’s navigating a very real economic squeeze?
In the first ever episode of Meeting with HR, Elly sits down with Kirsten Lord to unpack what global organisations can learn from luxury hospitality, high-performance teams, and people-first leadership.
Kirsten shares practical insights on:
- Creating cultures where people genuinely feel seen and valued
- Why the employee experience should be treated like customer experience
- Gen Z expectations at work, and balancing change whilst respecting the company heritage
This is a conversation for anyone responsible for people, culture or teams, especially if you want ideas you can actually take back to work on Monday.
It’s thoughtful, honest, funny, and reassuring if you’re figuring things out as you go (spoiler: most of us are).
