My Job Here Is Done - Career Success Podcast

Customers Come Last

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Episode notes

WHAT ARE WE TALKING ABOUT TODAY? The old verbiage of the customer is always right and the customer comes first can actually damage your business, employee morale, and customer satisfaction. Businesses must determine whether potential customers are a good fit for them and if the business is a good fit for the customer for both to be successful.  When employees come first, they will delight customers who will feel as if they come first.  This is a win:win for the business, customers, and employees.

WHAT TOPICS DO WE COVER?

* Challenging the old sayings, the customer comes first and the customer is always right

* Personal stories about the consequences associated with these philosophies

* Where the phrase, “the customer is always right” originated

* Examples of how taking on a customer who is not a fit can damage your business success and employee morale

* How implementing an “employees come first” mindset is a win:win

WHAT’S THE TAKE-AWAY?

We believe the customer is not always right nor do they always come first.  Customers must fit your business and your business must offer products or services that fit customer needs.  When businesses put employees first, the employees provide a customer experience where customers feel like they come first and everyone wins!

WE USED THESE RESOURCES:

Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:

WHO ARE DAVE AND KELLI?

An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.

Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently. 

Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result. 

HOW TO WORK WITH US

Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!

If you like what you hear in the podcast, we have more to share with companies that we work with. 

With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work. 

If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.