Preparing for Brexit

Episode 1: AI and the Customer Service Revolution. Digital Masters: Transforming UK Business in association with KPMG

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Episode notes

Find out how UK businesses are embracing AI and digital opportunities to take customer service to the next level. Digital Masters: Transforming UK business is a three-part series hosted by Robert Miller from the Times business desk, in association with KPMG In our first episode, we'll find out how Vodafone's chatbot is changing customer experience with COO Neil Blagden. We're also joined by Tony Prestedge, CEO of Nationwide, Richard Orme, CTO of Photobox Group and Adrian Clamp from KPMG to thoroughly dig into our topic.  

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