The Seriously Sorted Podcast

Managing Client Expectations | Nicole Macdonald, January Made Design

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Episode notes

TOPICS COVERED

• Nicole’s business journey

• How Nicole manages her clients now compared to when she first started

• The documents and systems Nicole has implemented over time to manage client expectations

• Managing client onboarding and information gathering

• Difference between over delivery and out of scope work

• Where to start if you want to implement new client expectation strategies in your business