Superstar Communicator podcast
Can we just get along? A return to Civiity.
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"Can we just get along" A return to civility.
Welcome back to the Superstar Communicator podcast! In today's episode, hosts Susan Heaton-Wright and Nick Simon are joined by special guest Diana Peterson More, a best-selling author and former employment lawyer. Together, they delve into the art of civil dialogue and the return to civility in today's challenging times. Diana shares insightful strategies for effective communication, using personal anecdotes and practical advice to navigate difficult conversations. From the power of "I" statements to the impact of the "lizard brain," this episode promises to offer valuable insights on how to foster understanding and find common ground in our interactions. So, join us as we explore the importance of courageous communication in cultivating a more harmonious and civil society.
Speaker Bios
" Diana Peterson More" is a best-selling author and former practicing employment lawyer who specializes in helping clients navigate difficult conversations and opposing views in the workplace. She is known for her expertise in people strategies and organizational systems to support strategic workplace goals. Susan is also a blogger, guest columnist, and frequent conference presenter, and has been featured in CEO Magazine and on numerous podcasts. She is dedicated to helping individuals and organizations effectively communicate and overcome challenging conversations and opposition within meetings.
Key Topics
Trusted Advisors: "But then, honestly, that and that's why I have kind of these trusted advisors because there are a few people that I didn't like for whatever reason, and I would kind of bend over backwards to be fair with those individuals, sometimes to my detriment."
— Diana Peterson More 00:10:0700:10:24
The Challenge of Objectivity in Performance Evaluations: "So that that suggests to me that one can never be a 100% neutral."
— Diana Peterson More 00:11:4400:11:48
Viral Topic: Survey on Worldviews
Quote: "Most of us tend to speak more frequently with people who agree with us."
— Diana Peterson More 00:14:1600:14:20
Empathy and Assumptions: "Listening without comment and really trying to understand is a way back, But it's difficult again because of that good old lizard brain."
— Diana Peterson More 00:18:1600:18:28
Climate Change Conversations: "I tend to watch science programs on our public TV. One of them is called Nova. And I said they had just shown something where, the reason they finally figured out why the pyramids at Giza were built there because in that time frame, there was a finger of the Nile that came around."
— Diana Peterson More 00:19:5100:20:07
The Proliferation of Online Media: "You can argue on opinions, but not on facts."
— Diana Peterson More 00:23:5800:24:02
Conflict Management: "I'm a real believer in conflict management as opposed to conflict resolution. And that's because most or many, at least seemingly today, most conflicts arise from a difference in values, heritage, culture."
— Diana Peterson More 00:24:1900:24:33
Diversity and Inclusion: "I went to Venice High School, which was extremely diverse, with races and ethnicities and religions. I mean, everybody was there, and we all learned how we could understand and get along with one another."
— Diana Peterson More 00:28:4500:28:58
Rodney King and the LA Riots: "Can we all just get along?"
— Diana Peterson More 00:34:3500:34:37
The Arc of Change: "The arc is always forward thinking and always to a better way."
— Diana Peterson More 00:37:0700:37:10
"Influences on Writing": "Yeah. I was, interested to see, you've been, a lawyer executive officer and an HR lead, and I was just wondering how, which of those, would you say has influenced your writing the most?"
— Nick Simon 00:03:2700:03:44
Viral Topic: Surprising Survey Data
Surprising Survey Data: "The book is based on 3 years of survey data. Did the survey data surprise you in any way?"
— Nick Simon 00:13:2100:13:24
"Importance of Effective Communication: 'But in fact, you've gotta communicate like a boss.'"
— Susan Heaton-Wright 00:00:4100:00:43
Navigating Difficult Conversations: "And part of the super superstar communicator work that we do is to have effective two-way conversations."
— Susan Heaton-Wright 00:00:4400:00:53
Title: Leadership and Communication in Turbulent Times
Quote: "Come Get It, Just Get Along, Rodney King, Courageous Communication, A Return to Civility."
— Susan Heaton-Wright 00:02:1200:02:19
"Opposite Sides in Many Things": "You mentioned early on that in your country at the moment there are 2 very opposite sides in many things, and we see this with lots of international events."
— Susan Heaton-Wright 00:16:3200:16:49
Quote: "So for example, the COVID, the vaccine was very polarizing, wasn't it? Certainly in this country, in in the United Kingdom, we have Brexit. And, you know, I have to be honest, I was in the library and somebody was with her finger in my face because she had an opposing view. I thought it was I thought it was a civilized conversation, but something triggered her. And these are nasty things."
— Susan Heaton-Wright 00:16:5100:17:21
Viral Topic: "Engaging with the Audience in a Virtual Event"
Quote: "So while we're waiting, if there is anybody that's listening who wants to ask a question, do feel free because, Diana clearly knows what she's talking about, and this is a really good opportunity to ask questions."
— Susan Heaton-Wright 00:21:5200:22:08
Quote: "There are many there are times we struggle with the unspoken words, especially with the ethnic minority and people of color. You feel from the conversation there is a lack of genuinity."
— Susan Heaton-Wright 00:26:2000:26:33
Quote: "Understanding the lizard brain and how we can get triggered or have a response, and then using facts rather than opinions. And finally, the superpower of listening without comment."
— Susan Heaton-Wright 00:31:4700:31:51
Authentic leadership can make the world a better place if we understood this.
— Susan Heaton-Wright 00:36:2700:36:29
"Courageous Communication, Return to Civility by Diana Peterson Moore, which is available on Amazon and other sites."
— Susan Heaton-Wright 00:37:4000:37:52
Transcript of "Can we just get along" a return to civility.
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