Talking Shop

5. Reviving Travel Through Voice Experiences

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Episode notes

The travel sector has been one of the most disrupted by the pandemic. But instead of counting their losses, companies like Contiki focused on winning at customer service and top-of-funnel content.

In this episode, we speak with Lottie Norman, Content Marketing Director at Contiki, to explore the role of voice in their strategy. Voice assistance, podcast efforts, and adopting a multi-channel approach have not only supported travelers during the pandemic, but also reminded them of how good travel can get. Tune in!

For a more comprehensive view on voice user trends in the UK, US and Germany, download our full VCI 2021 report. 

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Other skills and content mentioned here: 

Amazon Alexa Skill – Contiki: Pack My Bags

Contiki Podcast – Out of Office

Contiki YouTube Series – The Road Trip