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McDonald's Tests AI Drive-Thru Assistant
Published: 10 June 2026 at 12:15 Europe/London
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Episode notes
McDonald’s is testing a new AI drive-thru system called ArchIQ—nicknamed “Archy”—designed to take orders, remember regulars, spot kitchen bottlenecks, and even alert managers to equipment issues. Unlike their previous IBM-backed AI that crashed with costly mistakes, this Google-powered version aims to boost speed, cut errors, and free up staff. While some crave human interaction, others welcome automation as part of McDonald’s “NEXT” growth push. Still in early trials at five U.S. locations, ArchIQ could reshape fast food—if it scales.
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