The Reality of Business
By Bob Morrell and Jeremy Blake
Welcome to The Reality of Business, the go-to podcast for insights, stories, and straight-talking advice on all things business.
With over two decades of running Reality Training, Bob & Jeremy have coached thousands, spoken at global conferences, and worked with businesses of all sizes - from start-ups to household names. Their experience, paired with their unique storytelling style, makes this podcast a must-listen for anyone looking to sell smarter, lead better, and think differently about business.
What You’ll Get
🎙️ Expert insights & strategies to transform your approach
😂 Honest, light-hearted discussions - no corporate jargon, just real talk
💡 Lessons from global business leaders & industry disruptors
🌍 Stories from working with world-renowned brands
Launched in June 2021 as Bob & Jeremy’s Conflab, the show has evolved into The Reality of Business, delivering thought-provoking discussions, entertaining banter, and actionable takeaways to help you navigate the challenges of modern business.
Why Listen?
📈 Want to sell more and manage better? We’ve got you.
💬 Looking for fresh perspectives on leadership & sales? You’re in the right place.
🎧 Need an engaging listen while you work, commute, or unwind? We’re here for that too.
🔗 Discover more about Reality Training & our work with global businesses: www.realitytraining.com
🎵 Original music by Charlie Morrell.
If you enjoy the show, leave a rating and review - we’d love to hear your thoughts!
🚀 Listen now & rethink the way you do business.
Latest episode
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AI & Customer Experience: Why Human Skills Matter More Now
Bob and Jeremy share what they learned at a three-day London customer experience (CX) conference and why AI now sits inside almost every customer journey. As AI takes care of more of the routine work, the human conversations left behind are often the… -
Contact Centres: The Brand & Customer Lifetime Value
The Final Part of our Contact Centre Series we unpack how AI shifts the work mix in contact centres and why brands that compete on experience outperform on sales and retention. We share a practical path from cost per call to value per customer, with … -
Contact Centres: The Future Team Leader - CX & Performance Coach
We explore how team leaders in contact centres move from admin heavy oversight to true performance coaching while AI takes on the routine work. We share practical ways to build omni‑channel skills, manage hybrid teams, and use data to protect wellbei… -
Contact Centres: The Future - How AI is Reshaping & Elevating Human Skills
Send us Fan Mail We launch a three-part series on the future of contact centres, starting at the front line with the operator’s changing role. We explore how AI removes repetitive work, why complex conversations now define value, and how multiskillin… -
Incentives, Rewards & Motivation
Send a text Why do some people push harder at work while others just do the minimum? In this episode of The Reality of Business, Bob and Jeremy look at how incentives, rewards and recognition really affect employee motivation. They talk about the dif… -
Business Language, Political Spin & the Loss of Plain Speaking
Send us a text We’ve all sat in meetings where a lot of word are used, and nothing really gets said. In this episode, Bob and Jeremy talk about the language that’s crept into politics and management over the years. The phrases that sound confident a… -
Standards Have Slipped: Why Leadership Needs to Step Up
Send us a text Standards are essential for successful, growing brands. But here’s the real question: what are your standards? Can your people clearly explain them? Do they know what ‘good’ looks like day to day? And are those standards actually bein… -
Team Leaders Part 2: Managing Time and Managing Work
Send us a text In Part 2 of our Team Leaders Series we challenge the cult of busyness and show team leaders how to replace firefighting with clarity, stable priorities, and humane metrics. We share practical tools like a 90‑day planner, a leader’s pl… -
Team Leaders Part 1: People Management Without the Drama
Send us a text If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective. We talk about the stuff that’s hard: What to do when someone says the rules don’t apply to themHow to respon… -
Time - Thinking About and Achieving Time Control
Send us a text We pull apart the everyday chaos of “urgent” demands and show how to pilot attention, energy, and priorities with practical tools that actually stick. From Covey’s quadrants to Ivy Lee’s “Success Six,” we share real examples, simple ta…