Broker Bulletin
Sam White and Paul Hixon on burnout to breakthrough: how to scale without slowing down
Published: 23 March 2025 at 17:30 Europe/London
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Episode notes
How do you take a broking business to a high-performing, scalable enterprise without burning out in the process?
In this special Success Breeds Success episode of Broker Bulletin, LMG Executive Chairman Sam White sits down with Loan Market New Farm’s Paul Hixon to unpack the key moments that shaped his journey to leading a thriving brokerage with over 20 staff.
Paul shares the reality of hitting capacity, the turning points that forced him to change his approach, and how he’s built a business that delivers exceptional customer service - all without compromising wellbeing.
Plus, he reveals his top three game-changing strategies for brokers looking to scale:
- Build a team before you think you need it
- Prioritise customer service at every stage
- Shift your focus from writing loans to generating leads
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