Make Things That Matter
Martina Hodges-Schell: Understanding your operating model
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Episode notes
Martina Hodges-Schell is a transformation coach and consultant that helps organizations adopt a Silicon Valley approach to innovation. She spent 25 years leading design and innovation in tech companies, and now she loves providing a fresh, outside perspective to help teams develop and mature their product practice.
In this conversation, we…
* define transformation and what it means for your company operating model
* explore how a company operating model might be shifted by adapting AI technology
* Discuss how embodied leadership practices like equine coaching can give leaders the most honest feedback
Enjoy!
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Topics discussed
(05:31) A horse's feedback reflects your behavior and communication
(06:51) Feedback on your actions and decision making
(10:48) Leaders MUST be involved in change process
(13:57) Control is equated with power, active involvement important
(18:58) Change is difficult, people resist it
(19:45) Balancing ideas within organizations, encouraging participation
(25:37) Four lenses for an operating model
(29:18) How AI transforms operating model: structure and collaboration challenges
(31:36) Organizational structure should promote collaboration and communication
(37:17) Optimistic about innovation, promoting change and collaboration
(39:55) Focus on broad possibilities, capabilities, and brand
(43:16) Closing the loop from teams to leadership
(50:20) Guiding questions in life
(52:49) Book recommendations
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Links & resources mentioned
Find the full transcript at: https://podcast.makethingsthatmatter.com/martina-hodges-schell-operating-model
* Send episode feedback on Twitter @askotzko , or via email
* Martina Hodges-Schell: website, LinkedIn
* Book: Communicating the UX Vision: 13 Anti-patterns That Block Good Design
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Related episodes:
* #72 Pam Fox Rollin: Growing Groups Into Teams
* #75 Chris Smith: Simple guidelines for AI investment sizing
* #74 Chris Smith: How to think about adding AI to your product
* #77 Marty Cagan: Moving to the product model
* #39 Melissa Perri: Product strategy and the missing middle in organizations
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People & orgs:
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Books:
* Transitions: Making Sense of Life's Changes
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Other resources:
* Martina’s OMG (operating model goals) canvas
* North Shore - AI transformation blog series
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