Packed House Podcast

Lucy Branson - Building a 'Family First' Restaurant Group on Empathy, Empowerment & Espresso

Published: 6 March 2025 at 19:00 UTC

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Episode notes

Colm chats to Lucy Branson, owner and director at The Coastal Kitchen Family. A group of 5 hospitality venues along Portsmouth’s south coast.

Lucy is super passionate about people and this episode is all about how she builds an environment where people can thrive and contribute brilliantly to their business. Enjoy!

→ Instilling family values in a team of nearly 150 people

→ Why one-to-ones are crucial for success at every level of the business

→ How to build better leaders

→ Effective training methods and setting clear expectations

→ Building a career pathway for hospitality employees

→ Setting boundaries around work & family life, and building the business you want

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