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Leading Through Collaborative Listening: Insights from Heather Neary, President and CEO of Taco John’s

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Episode notes

Heather Neary, the President and CEO of Taco John’s International, Inc. shares her inspiring professional journey, which began in a cheesesteak shop outside of Philadelphia, where she often left work smelling like onions.  It was here Heather discovered her passion for the fast-paced and exciting hospitality industry.

Her career trajectory took a fascinating and incredible trajectory. Heather advanced through the ranks at Auntie Anne’s, gaining valuable experience and eventually finding her way to Taco John’s. In her current role, she is deeply committed to honoring the brand's legacy while guiding its growth.

One of the key topics Heather addresses is the delicate balance of leading an established company—understanding what aspects to preserve and identifying areas of growth. A significant part of her leadership philosophy centers on the importance of listening, both to her team and to the franchisees with whom she maintains strong relationships.

Throughout the episode, Heather emphasizes a positive outlook on life, discussing the best and worst parts of her day while maintaining an optimistic perspective. She also offers invaluable advice for women aspiring to grow and advance in the hospitality industry. Heather's approach to leadership is characterized by a willingness to take risks, learn every aspect of the business, and never say, "That's not my job."

Additionally, Heather shares some personal reflections, including the proudest moment of her career, highlighting her journey as one of hard work, adaptability, and a relentless pursuit of excellence.